Frequently asked questions


What is the delivery time?

As nearly all the products are in stock, rapid delivery is guaranteed. The regular Delivery time 10 – 20 working days after receipt of order. For express delivery please contact us by email (design@cascando.nl) or phone (00 31 26 35 19 603).

Is it possible to deliver directly to customers?

If required, we deliver at the final destination. See our conditions for the costs or contact us.


Can I have material/fabric samples?

Yes, we have fabric maps and material samples of the most requested colours. We will send these to you on request.

Is it possible to receive sample orders?

We are happy to provide samples for projects. We will invoice you for samples and credit them to your account once again after they have been returned undamaged.

Can you make special models on request?

We are happy to provide special models for projects upon request. Contact us for more information.

What about the warranty?

Our products are covered by a 2-year warranty.

Do all products include mounting tools?

Yes, we deliver almost all products including mounting tools.

The exact mounting tools that are needed for a specific product are indicated in the assembly instruction of that product.

Where can I find the 3D files, assembly instructions and maintenance instructions?

You can find them in the Download Library and on the relevant product page. Also all files are in Pcon.


Can I return any goods?

Please contact us in advance to arrange the return of any goods. We will issue you with a goods return number.

Is it possible to have a product repaired?

Contact us for repair or replacement.